We’ve identified a technical issue, where direct debit and credit card payments haven’t been processed as scheduled for some of our customers.

You should see your payment leave your designated account a day or so later than scheduled. You don’t need to do anything, and your cover is not impacted.

We’re working hard to resolve this issue and we’re sorry for any inconvenience that it may have caused you.

Special Events Benefit.

Special Events Benefit.

Keeping you in the loop

Life being what it is, nothing seems to stand still. That’s why it's a good idea to check in with your adviser from time to time to let them know if anything changes. Our Special Events Benefit can help your policy keep up with you, so it’s worth checking out.

Our Special Events Benefit is often baked-in to existing policies. Basically it means you can increase the amount you’re covered for without the hassle of providing new medical evidence1. So if you’ve experienced (or will in the next 12 months) any of these events, talk to your adviser right away:

  • Marriage
  • Borrowed more money for a business
  • Civil union
  • Death of a family member
  • New baby
  • Stopping work to take care of a dependent
  • New mortgage
  • Reaching ages 25, 30, 35, 40 or 45
  • Increase in income

1 Conditions and limits apply. Refer to current policy wording for full details