Meet Cancer companion.
Personalised support that equips you to navigate your diagnosis with control, confidence and care.
What does it do?
Cancer companion complements your existing treatment plans with a holistic, evidence-based approach1, giving you options to formulate a lifestyle response, access world-leading cancer specialists and be supported through one-on-one counselling.
1 Source: www.osarahealth.com & www.osarahealth.com/references. This data is extracted from our partner Osara Health (formerly known as CancerAid) in relation to their Cancer Coach Program in Australia
Helps you take control of
your health and lifestyle response
offering you the support via
a dedicated Osara Health Coach.
Second Medical Opinion.
Helps give you confidence by connecting you to world-leading cancer specialists.
Mental Health Support.
Gives care and attention to your wellbeing with one-on-one therapy sessions.
Tell me more.
Get one-on-one support and personalised education from a dedicated Osara Health Coach. Your Coach will motivate and empower you to take action and make decisions on lifestyle factors such as sleep, diet, exercise and mindfulness by introducing you to real-world coping strategies.
The Osara Health app assists you to track your symptoms and monitor your responses to treatment, so these can be shared with your doctor.
Connect with the community app feature to access articles and learn from others who have also experienced a cancer diagnosis and what’s helped them.
Second Medical Opinion.
Global experts review your medical information and provide assessment of your diagnosis and treatment plan.
You’ll be connected to the Teladoc Health network of world-leading cancer specialists, who’ll provide an easy-to-understand report to be shared with you and your treating doctors.
Mental Health Support.
Teladoc Health’s network of New Zealand-registered mental health professionals provide you fast, confidential, virtual therapy in the comfort of your own home.
The one-on-one therapy sessions help you deal with the stress and uncertainty of what you’re now facing and provide practical strategies to help deal with the mental load.
Therapy sessions give you time to ask questions, communicate your emotions and have someone to talk to and listen.
You’ll have access to 3 sessions in total and be able to access your first within 10-business days of your intake call.
Having a cancer diagnosis is scary. Knowing that you have support through Cancer companion is important.
Access Cancer companion.
If you have a Fidelity Life trauma cover and a cancer diagnosis, you can:
- Speak to your adviser.
- Or contact us via phone 0800 88 22 88
or email firstname.lastname@example.org to register your diagnosis.
Please see the Terms and Conditions for more information on eligibility criteria.
Cancer companion is available to Fidelity Life customers who have an active trauma cover and a cancer diagnosis.
Eligible covers include:
- Trauma cover.
- Trauma multi cover.
- Critical care cover.
- Serious care cover.
- Lifecare cover.
Cancer companion is not available on Group trauma covers, Westpac life insurance policies or any other cover types, e.g. Life covers, Income protection covers, or Key person covers.
If you’re not sure, you can always give us a call on 0800 88 22 88, to see if you’re eligible.
Customers are required to be:
- 18+ to use the ‘Cancer Coach’ and ‘Mental Health Support’ services.
- Living in NZ to use the ‘Mental Health Support’ service.
Cancer companion is available to all eligible customers. There is no additional cost to participate in Cancer companion.
Why’s this being delivered by third-party providers Osara Health (formerly known as CancerAid) and Teladoc Health?
In June-2023, CancerAid rebranded to Osara Health. Their programs and their mission to transform the care in cancer, has remained the same throughout the rebranding process. As experts in the field of digital oncology care, Osara Health is a trusted pair of hands helping us to deliver Cancer companion to you, helping to empower you on your cancer journey.
If you have an active Fidelity Life trauma cover and a cancer diagnosis, follow the steps below.
- Contact your adviser or our claims team on 0800 88 22 88 or email at email@example.com.
- Log your diagnosis with us.
- We’ll send you an online enrolment form to complete.
- Your name and contact information will be shared with Osara Health. Should you wish to access the Teladoc Health services, Osara Health will share your information with them.
- Osara Health will contact you, at a time you choose, to discuss Cancer companion in more detail. You decide what’s right for you and where you want to start.
Cancer companion gives you the choice to select up to 3 support options: Cancer Coach, Second Medical Opinion and Mental Health Support. Once you’ve enrolled, Osara Health will call you and explain each part in more detail. You decide which parts are right for you.