We’re standing together in support
18 March 2019
Here at Fidelity Life we believe everyone’s equal as Kiwis and that’s why we celebrate New Zealand’s diversity with a passion.
We’re deeply shocked and saddened by the events in Christchurch last Friday, and extend our sympathy and support to everyone affected by this terrible tragedy.
We’ve set up dedicated support for impacted customers and advisers who have any questions about their Fidelity Life insurance protection following last Friday’s events.
Claims enquiries - 09 300 8980 or 09 300 8960. After hours: 021 188 7574
Customer hotline - 0800 203 750
Kia kaha
Proud to be New Zealand’s Life Insurance Company of the Year
We’ve been named by industry body ANZIIF as New Zealand’s Life Insurance Company of the Year for two years running – 2017 and 2018 – which endorses our commitment to putting our customers at the centre of everything we do.
"When you need us, we want to pay." Leigh Bennett New Business Manager
Getting you covered.
The first step in getting your insurance right is finding an independent financial adviser you can trust. A good adviser will take great care in understanding your personal situation so they can then talk to us about getting you the right cover. We work quickly and closely with your adviser to assess your application and get you covered.
"Life insurance is important but it’s not always simple." Arlene Sobotker Senior Operations Manager
Giving you answers.
Insurance policies include a lot of detail in them. And when you’ve had one for a long time, you might wonder if it’s still right for your situation. That’s fine. We are always happy to talk to you about your policy, and to help you understand all the great benefits.
"We’re in the business of paying claims. We want to pay them." Reeta Anthony Head of Claims
Helping you through.
Making a claim with us usually happens after a pretty major life event. We know it’s often a difficult time. So we do everything we can to make sure you have one dedicated person helping you through your claim. And we’re in the business of paying claims. We want to pay, and will do what we can to make that happen.