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General enquiries.

Our office hours are 8am - 5pm, Monday – Friday.

We’re closed on public holidays.

Existing and new customers:

0800 88 22 88

Life 360 and Business 360 customers:

0800 754 754

If you’re phoning from outside New Zealand:

+64 9 373 4914

Use contact form.

Use this form to tell us about any changes.

You can start the claim process using this form.

If you'd like to make a complaint please visit our complaints page for details on what to do next.

We love feedback – if you have thoughts, feedback for us, or you’d simply like to give a compliment, please complete our feedback form.

Our office hours are 8am - 5pm, Monday – Friday.

Physical address:
Fidelity Life House, Level 4, 136 Fanshawe Street, Auckland 1010

Postal address:
PO Box 37-275, Parnell, Auckland, 1151

Location:

Our response to COVID-19.

We’re committed to the safety and wellbeing of our people, customers and communities.

Our offices are open to our people and visitors as usual, and proof of vaccination or a negative COVID-19 test aren’t required for entry.

However, we ask that you do wear a mask in common areas such as lifts, and where 1 metre social distancing is challenging.

We’ll continue to assess the risk of COVID-19 transmission and review our approach in response to the evolving situation and Government guidance.

Contact: Hamish Anderson, Head of Corporate Affairs