Claims we’ve paid. We’re all about paying claims

Understanding the claims process.

Claims we've paid

Make a claim

Start here

We’re all about paying claims.

Making a claim can feel overwhelming at first. But keep in mind we’ve paid out over $1.1 billion in claims to New Zealanders since we started in 1973, so we’ll guide you through the whole process to make it as simple as possible. Check out what our customers have to say – and see some of the fast facts below.

Real people. Real stories.

Because life isn’t something that always goes to plan, it’s good to hear real stories about how a little bit of insurance cover can go a long way. But don’t take our word for it – watch some of these uplifting stories from customers about how having insurance with Fidelity Life made all the difference.

David & Cheri

One day life took an unexpected turn, hear David & Cheri share their heart-felt story.

Sam Clarke Fidelity Life claims story - video thumbnail

Sam

Meet Sam. Young. Fit. Hard working. And a cancer survivor.

Martin

A proud Dad and loving husband, this is Martin’s story.

David

David’s story is one of bravery – but it could happen to any of us.

Mike

Diagnosed with Parkinson’s in 2012, Mike is still powering on.

Mikes story

Claims we’ve paid for the year ended 30 June 2020.

Cancer

accounts for 32%

of all claims we paid.

Includes Breast cancer, Prostate cancer and Skin cancer

Claim payments for Cancer fell into the following product categories:

FID0153 Consumer Claimstats Piecharts 500X500px 01

43% Life insurance

24% Trauma insurance

17% Income protection

16% Trauma multi

Includes child funeral/trauma claims.

Note: All percentages displayed have been rounded to the nearest whole number. They indicate the number of claims paid for each category.

Cardiovascular

accounted for 16%

of all claims we paid.

Includes Heart attack, Heart disease and Heart surgery.

Claim payments for Cardiovascular fell into the following product categories:

FID0153 Consumer Claimstats Piecharts 500X500px 03

60% Life insurance

21% Trauma insurance

10% Income protection

9% Trauma multi

Note: All percentages displayed have been rounded to the nearest whole number. They indicate the number of claims paid for each category.

Respiratory

accounted for 6%

of all claims we paid.

Includes Pneumonia, Lung disease and Respiratory failure.

Claim payments for Respiratory fell into the following product categories:

FID0153 Consumer Claimstats Piecharts 500X500px 04

94% Life insurance

6% Income protection

Note: All percentages displayed have been rounded to the nearest whole number. They indicate the number of claims paid for each category.

Neurological and Stroke

accounted for 9%

of all claims we paid.

Includes Head trauma, Stroke and Non malignant brain tumours.

Claim payments for Neurological and Stroke fell into the following product categories:

FID0153 Consumer Claimstats Piecharts 500X500px 05

35% Income protection

31% Life insurance

17% Trauma insurance

14% Trauma multi

3% TPD insurance

Note: All percentages displayed have been rounded to the nearest whole number. They indicate the number of claims paid for each category.

Muscles, Limbs and Joints

accounted for 21%

of all claims we paid.

Includes Bone fracture, Tendon/muscle tear and Osteoarthritis.

Claim payments for Muscles, Limbs and Joints fell into the following product categories:

FID0153 Consumer Claimstats Piecharts 500X500px 02[2]

98% Income protection

1% Life insurance

0.3% TPD insurance

0.3% Trauma multi

Note: All percentages displayed have been rounded to the nearest whole number. They indicate the number of claims paid for each category.

Mental Health

accounted for 3%

of all claims we paid.

Includes Depression, Anxiety and Post traumatic stress disorder.

Claim payments for Mental Health fell into the following product categories:

FID0153 Consumer Claimstats Piecharts 500X500px 06

83% Income protection

12% Life insurance

5% TPD insurance

Note: All percentages displayed have been rounded to the nearest whole number. They indicate the number of claims paid for each category.