Get in touch about one of our products

Existing customers.

Update my contact details.

Use this form to tell us about any changes.

Make a claim.

You can start the claim process using this form.

Feedback.

We love feedback – it helps us continually lift our game and meet your expectations. Whether it’s something good, bad or in between please complete our feedback form.

Complaints.

If you'd like to make a complaint please visit our complaints page for details on what to do next.

Make changes to what you're covered for.

Use this form to make changes to your policy.

New customers.

Contact us.

Our office hours are 8am - 5pm, Monday – Friday.

We’re closed on public holidays.

Existing and new customers:

0800 88 22 88

customerservice@fidelitylife.co.nz

Fax 09 308 9953

Life 360 and Business 360 customers:

0800 754 754

lifecover@fidelitylife.co.nz

If you’re phoning from outside New Zealand:

+64 9 373 4914

Why choose Fidelity Life

* Fidelity Life has an A- (Excellent) financial strength rating from A.M. Best. The rating scale that this rating forms part of is available for inspection at our offices. For more information please visit Fidelity Life financial strength page.

Disclaimer – the information contained in this webpage is a convenient summary of the key points of this insurance policy and is general in nature. It is not, and is not intended to be, a policy document.

Details of definitions, benefits, standard exclusions/limitations, terms and conditions are contained in the full policy documentation which is available from your financial adviser. Please refer to current policy wordings for specific details. This webpage does not provide a personalised financial advice service.

Get in touch.