We’ve identified a technical issue, where direct debit and credit card payments haven’t been processed as scheduled for some of our customers.

You should see your payment leave your designated account a day or so later than scheduled. You don’t need to do anything, and your cover is not impacted.

We’re working hard to resolve this issue and we’re sorry for any inconvenience that it may have caused you.

Kia Kaha Christchurch.

Kia Kaha Christchurch.

Here at Fidelity Life we believe everyone’s equal as Kiwis and that’s why we celebrate New Zealand’s diversity with a passion.

We’re deeply shocked and saddened by the events in Christchurch last Friday, and extend our sympathy and support to everyone affected by this terrible tragedy.

We’ve set up dedicated support for impacted customers and advisers who have any questions about their Fidelity Life insurance protection following last Friday’s events.

Claims enquiries - 09 300 8980 or 09 300 8960. After hours: 021 188 7574

Customer hotline - 0800 88 22 88

Kia kaha

Read more from this issue of Be Free

March 2019

Tags: #befreenewsletter #march2019

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