We’ve identified a technical issue, where direct debit and credit card payments haven’t been processed as scheduled for some of our customers.

You should see your payment leave your designated account a day or so later than scheduled. You don’t need to do anything, and your cover is not impacted.

We’re working hard to resolve this issue and we’re sorry for any inconvenience that it may have caused you.

Fidelity Life goes back to back as New Zealand Life Insurance Company of the Year

Fidelity Life goes back to back as New Zealand Life Insurance Company of the Year

30 November 2018

Fidelity Life, New Zealand’s largest locally owned and operated life insurer, has been named 2018 Life Insurance Company of the Year for the second year running.

At last night’s New Zealand Insurance Industry Awards hosted by ANZIIF Fidelity Life beat out fellow finalists Asteron Life and Partners Life for the top gong.

The judges commended Fidelity Life for its clear strategy, employee engagement, digital and automation successes and strong financial performance.

Fidelity Life CEO Nadine Tereora says it’s an enormously proud moment for the company.

“It's been a very big year for Fidelity Life and next year promises new opportunities. With so much change going on in our industry we’re grateful for this brief opportunity to reflect on our achievements and especially to celebrate the efforts of our people and our advisers and distribution partners.

“But we’re not resting on our laurels. We know there’s a lot more to do as we work towards achieving our goal of setting our business up for a sustainable and successful future with our customers at the centre of everything we do.”

Fidelity Life also sponsored the Women’s Employer of the Year award, which was presented to winner IAG New Zealand by the company’s Head of People & Culture Tanya Hadfield.

Click here to see all the winners from the 2018 New Zealand Insurance Industry Awards.

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