Media release 14 April 2021 Fidelity Life changes up Executive team. Fidelity Life’s customer-led transformation is marching boldly ahead, with the life insurer adding customer service responsibilities to its Chief Distribution Officer...
13 June 2019
We’re delighted to announce we’ve appointed Katherine (Kath) Johnson as our new Chief Operating Officer.
Chief Executive Officer Nadine Tereora says Kath’s wealth of experience makes her an ideal candidate for the key role.
“Kath’s passionate about putting customers first and has proven experience running large, complex operations teams in the financial services industry. I’m delighted to welcome her to the team.
“She’ll play a pivotal role as we continue to set the business up for a sustainable and successful future, with the customer at the centre of everything we do.”
Kath will join us in August 2019 from her current role as Executive General Manager Claims at Gallagher Bassett. Prior to Gallagher Bassett she held various senior operations management roles with Sovereign.
She’ll report to Nadine and join our Executive team. As Chief Operating Officer Kath will oversee our Offer, Underwriting, New Business, Customer Services and Claims teams, replacing Neale Watling who’s retiring after a 17-year stint at Fidelity Life.
“Neale’s a legend here and hugely respected throughout the industry,” says Nadine. “I’d like to thank him for all he’s done at Fidelity Life, but it won’t be goodbye just yet as Neale will continue working in the business, albeit in a part-time capacity for the coming months.”
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