A helping hand.

A helping hand.

Financial relief for customers impacted by the recent flooding in Wairoa and Heretaunga Ward in Hastings.

Our thoughts are with those of you impacted by the recent flooding in these areas. To support you during this time, we’ve developed a relief offer for customers suffering from financial hardship. The areas included in the relief offer are those stated in the State of Emergency announcement on 26-June 2024.


What’s available to you.

If you’ve been suffering financial hardship as a direct result of the recent flooding in the affected areas included in the State of Emergency announcement and can supply evidence, and we accept your application, we’ll waive your premiums for up to 3-months with the potential to extend for up to a further 3-months, whilst keeping your cover in place. For all the details, including eligibility criteria and terms and conditions, read our overview.

Download your customer flyer.

Terms and conditions.

Here when you need us.

If you’ve been impacted by the recent flooding, please talk to your adviser before making any decisions or reach out to us at assistance@fidelitylife.co.nz.


Not eligible for this relief offer, but concerned about paying your premiums?

If you’re facing financial hardship, don’t worry - you have other options to help keep your policy in place while you get back on your feet. You should talk though your options with your adviser in the first instance to understand what’s best for you or contact our team at assistance@fidelitylife.co.nz - we’re here to help.