MyFidelityLife Terms and Conditions

MyFidelityLife Terms and Conditions

This portal is owned and operated by Fidelity Life Assurance Company Limited and its subsidiaries. By accessing and using this portal you agree to these terms and conditions, our Privacy Statement, and any other terms set out on our websites or mobile apps.

New Zealand Law
The terms and conditions that apply to this portal are governed and construed according to New Zealand law. These terms and conditions don't limit your rights under any New Zealand law.

Professional advice
You should get professional advice on your individual requirements before purchasing any financial product or to discuss your existing financial product. If you'd like to contact a financial adviser please contact us and we'll provide you with more details.

Use of information
Use of this Portal is subject to our Terms and Conditions as published at the time of use.

We take all reasonable care to provide correct and up-to-date information on this Portal, but we don't warrant its accuracy, completeness or reliability. The information is subject to change, including these terms and conditions, without notice.

We are not responsible for any recommendations, opinions, warranties or conditions on this Portal (expressed or implied). Fidelity Life directors, employees or contractors are not responsible for any loss or damage incurred by you as a result of access to, use of or reliance on any information on our Portal.

We use virus protection software and apply updates as they are made available. We won't be responsible for any loss or damage incurred by you as a result of unauthorised access to information on this Portal and/or your information held by them. Please also refer to our Privacy Statement for more details.

Information we collect through our website (or mobile apps)
We automatically collect the name of your internet service provider when you visit this Portal, if this information is available to us.

We also use 'cookies' to identify you while you use the application. Cookies are used to make your online experience with us more enjoyable.

A cookie is a small file sent to your computer by our website to make browsing better. It doesn't contain any personal information about you, can't read your hard drive, and can't be used by any other party to personally identify you. Cookies are commonly used by websites.

If you don't want to receive cookies from us, you can set your browser to alert you of a cookie being offered, or to reject all cookies. Just go to the 'help' function of your browser for full instructions. This may, however, affect the usability and function of the website.

Payment Services
We use Stripe New Zealand Limited and its affiliates to provide payment services allowing us to accept recurring payment from you for transactions.

We may use other payment services now or at future dates.

Payment amounts are in New Zealand dollars only. Fidelity Life reserves the right to limit the payment methods offered.

Intellectual Property Rights
Fidelity Life owns the copyright of the information contained in this Portal. The information available on this Portal may not be copied, reproduced, modified or published without the written permission of Fidelity Life.

Any links and references to other websites or mobile apps are provided for convenience and informational purposes only, and don't represent any endorsement by Fidelity Life of those websites or mobile apps or any information contained in those websites or mobile apps. Fidelity Life accepts no responsibility in relation to information on any other websites or mobile apps.

You must not create a link to the Portal without the prior consent of Fidelity Life. If you create a link, Fidelity Life accepts no responsibility for any loss, damage, liability or costs that arise from or in connection to the link. We recommend you read the privacy and security policies on those websites and/or mobile apps to understand how they deal with your personal information.

Limitation of liability
Subject to your rights available under consumer protection laws, Fidelity Life is not liable (in negligence, tort, breach of contract, or otherwise) for any loss or damage (including direct or indirect loss, or special or consequential loss) arising out of or in connection with:

  • the use of (or inability to use) this Portal by you or anyone else; and or
  • the breach in the security of your computer, mobile or other device or the access to any information held on your computer, mobile or other device by unauthorised third parties.

To the fullest extent permitted by law, Fidelity Life makes no warranties (express or implied), and makes no representations, with respect to:

  • the availability of this Portal, website functions and or mobile app functions for your use;
  • inability to access or use this Portal, our websites or mobile apps due to limitations in network coverage or connectivity;
  • Portal, website and mobile app disruptions, defects and technical errors that may occur from time to time;
  • viruses and other harmful elements that may be present on this Portal, websites, software, servers and mobile apps; and
  • third party Portals, websites, applications, products and services.