2020 annual report

We're looking good.

Our Winning Aspiration.


Our 2025 Winning Aspiration transformation strategy is all about reimagining life insurance for New Zealanders. We're well on the way towards achieving our 2025 goals and delivering sustainable growth.

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Project Watson.

 

Named for the innovative spirit of our founders Gordon and Shirley Watson, Project Watson will deliver the new technology platform that enables our entire transformation.

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Responding to COVID-19.

Our customers are at the heart of our business. Their wellbeing has remained our single-minded focus, even as we adapted to the challenges of operating under COVID-19 restrictions.

Highlights.

As at 30 June 2020.

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Total assets

$678.1m

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Shareholders' equity

$355.3m

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Total comprehensive income

$17.9m

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Claims paid in FY20

$139.7m

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Market share (in-force retail and group)

11.5%

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Claims paid since 1973

$1.1b

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Number of staff

267

We’re in the business of paying claims.

2020 by the numbers. Claims for the year ended 30 June 2020.

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We paid

$139.7m

in claims.

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We accepted

92%

of all claims.

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We've paid over

$1.1b

in claims since we were founded in 1973.

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Cancer accounted for

32%

of accepted claims.

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We accepted claims for more than

1,500

customers.