Media release 12 October 2021 Fidelity Life is transforming its support for advisers with the creation of a new team delivering solutions across the areas of advice (including advice-tech) and professional development, as well as an expa...
23 September 2019
Fidelity Life, New Zealand’s largest locally owned and operated life insurer and two-time ANZIIF New Zealand Life Insurance Company of the Year, has announced it’s paid over $1 billion in claims to customers since the company was founded in 1973.
Fidelity Life Chief Operating Officer Kath Johnson says it’s a milestone worth celebrating.
“Paying claims is what we do and this amazing milestone goes right to the heart of our purpose: we give New Zealanders certainty to enjoy a more rewarding life.
“Customers are usually facing difficult and stressful circumstances at claim time, and helping them through this is a responsibility we take extremely seriously.”
Kath also paid tribute to Fidelity Life’s claims team.
“Our claims team’s mission is to always do the right thing by customers and this is reflected in their high customer satisfaction scores.
“Advisers also rate our claims team highly, especially when it comes to fairness, speed and communications - and we’re constantly looking for ways to lift our game.”
“When you add $1 billion in claims paid to our 100 per cent Kiwi ownership, A- financial strength rating* and Life Insurance Company of Year award (twice!) we reckon there’s lots of great reasons for advisers and customers to choose Fidelity Life!”, Kath says.
* Fidelity Life has an A- (Excellent) financial strength rating from A.M. Best. The rating scale that this rating forms part of is available for inspection at our offices. For more information please visit Fidelity Life financial strength page.
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