We need some information from you.

Frequently asked questions.

• How do I know this isn’t a scam?

  We’re very mindful of the current phishing climate related to financial transactions and understand why you might be worried. You’re welcome to visit the Fidelity Life website to find our contact details. Simply search ‘Fidelity Life NZ’ and use the customer service number found under ‘contact’. A member of our friendly New Zealand-based team will ask a few questions to confirm your identity, then provide information that confirms this letter’s validity.

• Why do I need to do this?

  In 2014, the Organisation for Economic Co-operation and Development (OECD) developed the Common Reporting Standard (CRS) for Automatic Exchange of Information (AEOI). This standard was created to provide a global framework for the collection, reporting, and exchange of financial account information about people that invest outside of their jurisdiction of tax residence.
  
  

  The Inland Revenue Department (IRD) implemented CRS in New Zealand in 2018. From that time as required under the CRS, Fidelity Life has been reporting information it holds in relation to financial accounts maintained by its customers who are tax resident/located in a jurisdiction outside New Zealand.
  
  You can find more information here, on the IRD website.
• Who will my information be shared with?

  Your information will be shared only with the IRD.

• What happens if I don’t submit my information?

  If you don’t manage to provide the necessary information in a reasonable timeframe, or if you provide inaccurate information, the IRD may require you to pay a penalty of $1,000 (under section 142I of the Tax Administration Act 1994). It’s easy to submit your details by replying to this email, or submitting our online form above.