We’ve identified a technical issue, where direct debit and credit card payments haven’t been processed as scheduled for some of our customers.

You should see your payment leave your designated account a day or so later than scheduled. You don’t need to do anything, and your cover is not impacted.

We’re working hard to resolve this issue and we’re sorry for any inconvenience that it may have caused you.

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Claims we've paid

We paid out on 93% of all claims in our last financial year.

The highlights.

1-July 2023 to 30-June 2024.

Chances are we’ve helped a New Zealander near you. You can rely on us to be here for you when it matters most.

Largegroup Over10people2 Paua

299,693

New Zealanders insured.

Supportforpayingbills1 Paua

93%

of all new claims
were accepted.

2,209

new customer claims
were accepted.

Lotsofdebt4 Paua

$241.5m

paid out in all claims.

Claims paid 1-July 2023 to 30-June 2024.

Cancer

accounted for 35%

of new claims we accepted.

Most common were breast cancer, lung cancer & prostate cancer.

Note: All percentages displayed have been rounded to the nearest whole number. They indicate the number of claims paid for each category.

Cardiovascular

conditions accounted for 17%

of new claims we accepted.

Most common were heart attack, heart disease* & heart failure.

Note: All percentages displayed have been rounded to the nearest whole number. They indicate the number of claims paid for each category.

Injury to bones,

muscles, limbs & joints accounted for 14%

of new claims we accepted.

Most common were shoulder, knee & hand injuries.

Note: All percentages displayed have been rounded to the nearest whole number. They indicate the number of claims paid for each category.

Neurological

conditions accounted for 10%

of new claims we accepted.

Most common were stroke, dementia & Alzheimer's disease.

Note: All percentages displayed have been rounded to the nearest whole number. They indicate the number of claims paid for each category.

Respiratory

conditions accounted for 4%

of total claims we paid.

Most common were pneumonia, lung disease & severe asthma.

Note: All percentages displayed have been rounded to the nearest whole number. They indicate the number of claims paid for each category.

Other organ

disorders accounted for 2%

of total claims we paid.

Most common were renal failure, multiple organ failure & deafness.

Note: All percentages displayed have been rounded to the nearest whole number. They indicate the number of claims paid for each category.

*Reference to a condition or body part has been simplified for the purposes of this webpage. All claims are subject to the satisfaction of the medical condition set out in the relevant policy wording. Get in touch with an adviser for more information.

Claims we've paid.

For a full breakdown of the claims we’ve paid download the brochure here.

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