Fidelity Life pays out $247.7 million in claims in FY25, reinforcing its commitment to New Zealanders
Media release
26 November 2025
Fidelity Life has paid out $247.7 million in claims and accepted 93% of new claims in the financial year ending 30 June 2025 – a result that reflects its commitment to supporting New Zealanders through life’s toughest moments.
Over the year, Fidelity Life supported 2,279 customers, invested $772,000 in rehabilitation support, and has now paid out more than $2 billion in claims since its founding 52 years ago.
“Every claim paid is a promise kept. These numbers represent real lives and real impact,” says Seema Bangera, Fidelity Life Chief Claims Officer.
“Reaching the $2 billion milestone is something our founder, Gordon Watson, would be incredibly proud of. It’s a testament to the trust New Zealanders have placed in us for more than five decades and we’re proud to stand alongside our customers and advisers to make a meaningful difference.”
Real stories behind the numbers
Every claim tells a story of resilience and trust. While claim statistics are important, behind each number is a loved one, a future, and a moment of need. Many customers have shared heartfelt thanks for the advisers who guided them through times of uncertainty – stories brought to life in Fidelity Life’s keynote film Spark the Future, premiered to advisers nationwide last month.
One of those stories is Sam Paterson’s. When her four-year-old son contracted sepsis from strep throat, resulting in both feet needing to be amputated, trauma cover meant she could be by his side without financial stress.
“When you take out a trauma cover, you don’t ever think you’re going to need it for your child…. You don’t ever think, if this happens to my kid and I need to be with them, that there is cover there,” says Sam, who credits her FMG adviser Bruce Marshall and former FMG adviser Andrew Millar for helping her through the worst time in her life.
These real-life experiences highlight the true impact of insurance and the vital role advisers play in supporting New Zealanders when it matters most. Watch more powerful customer stories from the keynote film Spark the Future here.
Claims snapshot
Claims covered a wide range of conditions, with the top categories being
- Cancer – 33% of accepted claims (breast cancer 20%, prostate cancer 11%, lung cancer 9%)
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Cardiovascular conditions – 14% (heart attack 36%, heart failure 13%)
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Injury to bones, muscles, limbs & joints – 15% (knee 8%, ankle fracture 7%)
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Neurological conditions – 10% (stroke 36%, dementia 17%)
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Respiratory conditions – 7% (pneumonia 53%, COPD disease 9%)
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Other organ disorders – 3% (renal failure 29%, multiple organ failure 22%)
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$247.7m paid in claims
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93% of new claims accepted
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2,279 new customer claims accepted
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$772,000 invested in rehabilitation support
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Over $2 billion paid in claims since 1973
“Behind every statistic is a customer who trusted us to be there when it mattered most. That trust drives us to continually improve our processes and invest in tools, training and support for advisers and customers alike,” says Seema.
For a full break down, check out Fidelity Life’s FY25 claims brochure.
