A helping hand.
Financial relief for customers impacted by the recent severe weather in Canterbury, Southland, and Clutha District.
Our thoughts are with those of you impacted by the recent severe weather in these areas. To support you during this time, we’ve developed a relief offer for customers suffering from financial hardship. The areas included in the relief offer are those stated in the State of Local Emergency declaration announced by the Government on 22-October & 24-October 2025.
What’s available to you.
If you’ve been suffering financial hardship as a direct result of the recent severe weather in the affected areas included in the State of Local Emergency declaration announcement and can supply evidence, and we accept your application, we’ll waive your premiums for up to 3-months with the potential to extend for up to a further 3-months, whilst keeping your cover in place. For all the details, including eligibility criteria and terms and conditions, read our overview.
Support when it's needed most: Access Raise for guidance through hardship.
If you're experiencing hardship, we're here to support you with confidential expert guidance from Raise. You could have access to up to 3 free counselling sessions.
Simply reach out to our Customer value team to discuss your situation – they’ll guide you through the referral process so you can receive timely, tailored support. This could be to help with:
- Stress – personal or work
- Work issues
- Relationship/family issues
- Grief and loss
- Drug and alcohol issues
- Anger/conflict issues
- Life transition/direction
- Health and wellbeing
- Bullying/harassment
- Mentoring/coaching
- Career planning
- Help with your CV
- Budgeting assistance
- Depression/anxiety
- Workplace changes
- Team building
- Time management
For more information or to get started, contact our Customer value team at 0800 88 22 88 or email them at CustomerValue@fidelitylife.co.nz.
Want to learn more?Here when you need us.
If you’ve been directly impacted by the recent severe weather events, please talk to your adviser before making any decisions or reach out to us at assistance@fidelitylife.co.nz.
Not eligible for this relief offer, but concerned about paying your premiums?
If you’re facing financial hardship, don’t worry - you have other options to help keep your policy in place while you get back on your feet. You should talk though your options with your adviser in the first instance to understand what’s best for you or contact our team at assistance@fidelitylife.co.nz - we’re here to help.