Make a claim

We’ve identified a technical issue, where direct debit and credit card payments haven’t been processed as scheduled for some of our customers.

You should see your payment leave your designated account a day or so later than scheduled. You don’t need to do anything, and your cover is not impacted.

We’re working hard to resolve this issue and we’re sorry for any inconvenience that it may have caused you.

Make a claim

We’re here for you.

When something has happened to you or your loved one, making a claim can feel overwhelming. You may find yourself in a place doing things you’ve never had to do or even thought of doing before. And that’s ok. We’re here to guide and support you through each step of the process.

What to expect when making a claim.

See our claims guide.

Make a claim.

You or your adviser can start your claim in one of the following ways:

Email claims@fidelitylife.co.nz.
Phone 0800 88 22 88.
Use the form below.

Our promise to you.

Our claims promise is our guiding light. It’s the standard we aim to deliver to you in each, and every, interaction along your claims journey.

Claims promise.

Make a claim.

We’re here for you.

What to expect when making a claim.

Make a claim.

Our promise to you.

You and your loved ones are in safe hands.