Westpac life insurance is powered by Fidelity Life.

Westpac life insurance is powered by Fidelity Life.

Please note that some banks have recently made changes to the way direct debits are processed which means funds need to be available on the day the payment is due, or it may be declined. If your direct debit payment hasn’t gone through and you would like to make a manual payment or discuss payment options email westpac.insurancehelp@fidelitylife.co.nz.

Westpac Fl 730X730

On 28 February 2022, Westpac Group completed the sale of its New Zealand life insurance business Westpac Life-NZ- Limited (Westpac Life) to New Zealand insurance company Fidelity Life Assurance Company Limited (Fidelity Life). Westpac Life was renamed Fidelity Insurance Limited (Fidelity Insurance).

In March 2023, the Reserve Bank of New Zealand approved a business transfer to combine Fidelity Insurance with Fidelity Life. From 30 June 2023, Westpac life insurance products are underwritten by Fidelity Life. All policies continue under the same terms and conditions and the claims process remains unchanged.

Today, tomorrow, for life.

Fidelity Life was founded in New Zealand in 1973. What started out as one couple's idea to simply 'do insurance better' has grown to a team of over 400, protecting the lives of over 375,000 New Zealanders.

Paying out over $1.4B in claims since day one, Fidelity Life has supported New Zealanders when life hasn't quite gone to plan. Fidelity Life care about our place in the world and what matters to those who live here.

With the support of local shareholders, NZ Super Fund and Ngāi Tahu Holdings, Fidelity Life's decisions are made for New Zealanders, by New Zealanders.

Current Financial Strength Rating. 

Fidelity Life's Financial Strength Rating may change from time to time.

Fidelity Life has maintained an A- (Excellent) financial strength rating from AM Best since December 1996.

For a full description of the rating scales click here.

It is important to read the Financial Strength Rating.

More on our Financial Strength Rating. Read about our solvency and stat fund.

Our complaints process and a new dispute resolution provider. 

If you have any concerns about your Westpac life insurance policy or our service, please contact us using the complaints process outlined here and we'll do our best to resolve your complaint.

If you're not satisfied with the outcome, we can issue a letter of deadlock. You may be able to refer your complaint to the Insurance & Financial Services Ombudsman Scheme (IFSO), a free and independent service that can help resolve your concerns with us.

Westpac life insurance complaints.

Privacy statement.  

We understand how important your privacy is to you. We take all reasonable steps to protect any personal information you give us (and our subsidiaries) and adhere to the New Zealand Privacy Act 2020.

You have the right to access and correct your personal information in accordance with the terms of the Privacy Act 2020.

Read our full privacy statement.

Things you should know.

Westpac life insurance products are arranged by Westpac New Zealand Limited ("Westpac") and underwritten by Fidelity Life Assurance Company Limited ("Fidelity Life"). None of Westpac Banking Corporation ABN 33 007 457 141 (incorporated in Australia), Westpac, or any member of the Westpac Group of companies guarantee the obligations of, or any products issued by, Fidelity Life or any member of the Fidelity Group of companies.

Terms, conditions, exclusions and limits apply to Westpac life insurance products and more detail can be found in the relevant policy document. The availability of any insurance cover is subject to the acceptance and approval of a complete application. Any claim payment is subject to your claim being accepted.

Westpac accepts no responsibility for the availability or content of any third party websites and makes no representation as to the accuracy or currency of the materials.