Struggling with your premium? We can help.

Struggling with your premium? We can help.

We’re proud to look after New Zealanders like you and we’re all about protecting your way of life. We realise times are hard for many New Zealanders. We’re all feeling squeezed by the cost of living, with everything seemingly going up and up.

We’ve created this handy guide on what you could do to help keep control of the cost of your cover.

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Looking to update or make changes to your policy?

Before you make any changes to your cover, we recommend you speak to your financial adviser. They can help you match your needs with suitable type(s) of life insurance and an amount of cover that works in line with your needs and your budget.

Don’t have a financial adviser? We can help you find one.

Find a financial adviser.

Things to consider.

Concerned about paying your premiums?

We realise times are hard for many New Zealanders. If you’re facing financial difficulty and concerned about paying your premiums, there are options available that can help lighten the financial load and keep your policy in place, while you get back on your feet.

What support is available?

Depending on the type of cover you have, it may include options like:

Premium holiday option.

This is where you can temporarily pause your cover and your premium for up to 12-months. When you’re ready, you can simply reinstate this cover by giving us a call – no further health questions or information will be required.

This is available for: select Life, Survivor’s income and TPD covers.
Available if you: become bankrupt, were made redundant, undertake tertiary studies, or travel overseas.

Leave without pay option.

This is where you can temporarily pause your cover and your premium for up to 12-months. When you’re ready, you can simply reinstate this cover by giving us a call.

This is available for: select Income protection and Monthly mortgage repayment covers.
Available for times such as: compassionate leave, maternity or paternity leave, sabbatical leave, study leave at a registered educational centre or involuntary unemployment.

Check your policy wording to see if these are included.

It’s important to know that while your cover is suspended, there’s no protection in place. This means we won’t pay a claim for any new sickness or injury that occurs, or you get signs or symptoms of, during the time your cover is temporarily paused. Terms and conditions apply – please refer to your policy documents for more details.

Premium deferral – this is where if you’re facing financial hardship, your cover can remain in place, but payments can be delayed for a set period of time. Talk to your adviser or give us a call to see if you qualify for this.

Other ways we might be able to help.

There may be other things we can do to help you. It’s important to talk to your financial adviser in the first instance, they can provide you with personal advice for your specific circumstances.

We're here if you need us.

To discuss your options, or if you have any questions or concerns about paying your premiums or keeping your policy in place, please don’t hesitate to contact your financial adviser or our Customer value team on 0800 88 22 88 – we’re here to help.

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How can I reduce the cost of my life insurance?

Our insurance 101 article outlines ways you can reduce life insurance costs. 

Read more.