Cancer companion.
Empowering your cancer journey with control, confidence and care.
Supporting you and your loved ones through a cancer diagnosis.
Personalised support that equips you to navigate your diagnosis with control, confidence and care.
Now available to a further 50,000 New Zealanders who have a trauma, life or income protection cover with Fidelity Life.
How we can support you.
Cancer companion complements your existing treatment plans with a holistic, evidence-based approach1, giving you options to formulate a lifestyle response, access world-leading cancer specialists and be supported through one-on-one counselling.
We’re working in partnership with Osara Health and Teladoc Health to bring this to you.
1 Source: www.osarahealth.com & www.osarahealth.com/references. This data is extracted from our partner Osara Health (formerly known as CancerAid) in relation to their Cancer Coach Program in Australia
Cancer Coach.
Helps you take control of
your health and lifestyle response
offering you the support via
a dedicated Osara Health Coach.
Second Medical Opinion.
Helps give you confidence by connecting you to world-leading cancer specialists.
Mental Health Support.
Gives care and attention to your wellbeing with one-on-one therapy sessions.
Tell me more.
Cancer Coach.
Get one-on-one support and personalised education from a dedicated Osara Health Coach. Your Coach will motivate and empower you to take action and make decisions on lifestyle factors such as sleep, diet, exercise and mindfulness by introducing you to real-world coping strategies.
The Osara Health app assists you to track your symptoms and monitor your responses to treatment, so these can be shared with your doctor.
Connect with the community app feature to access articles and learn from others who have also experienced a cancer diagnosis and what’s helped them.
Second Medical Opinion.
Global experts review your medical information and provide assessment of your diagnosis and treatment plan.
You’ll be connected to the Teladoc Health network of world-leading cancer specialists, who’ll provide an easy-to-understand report to be shared with you and your treating doctors.
Mental Health Support.
Teladoc Health’s network of New Zealand-registered mental health professionals provide you fast, confidential, virtual therapy in the comfort of your own home.
The one-on-one therapy sessions help you deal with the stress and uncertainty of what you’re now facing and provide practical strategies to help deal with the mental load.
Therapy sessions give you time to ask questions, communicate your emotions and have someone to talk to and listen.
You’ll have access to 3 sessions in total and be able to access your first within 10-business days of your intake call.
Meet Vaughan.
Having a cancer diagnosis is scary. Knowing that you have support through Cancer companion is important.
Access Cancer companion.
If you have a Fidelity Life trauma life or income protection cover and a cancer diagnosis, you can speak to your adviser or click the link below to enrol.
Please see the Terms and Conditions for more information on eligibility criteria.
Supporting the support people with Cancer Caregivers.
Cancer Caregivers is another service offered by Osara Health, which provides you with support while supporting someone else going through a cancer journey. Click below to find out more.
*information provided on this link relates to customers of Fidelity Life and shall apply to advisers with any necessary modifications.
FAQ.
FAQs.
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Cancer companion is available to Fidelity Life customers who have an inforce trauma, life or income protection cover, and a cancer diagnosis.
Cancer companion is not available on Group covers, Westpac life insurance policies or any other cover types, e.g. Permanent disability cover or Key person covers.
If you’re not sure, you can always give us a call on 0800 88 22 88, to see if you’re eligible.
Customers are required to be:
- 18+ to use the ‘Cancer Coach’ and ‘Mental Health Support’ services.
- Living in NZ to use the ‘Mental Health Support’ service.
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Cancer companion is available to all eligible customers. There is no additional cost to participate in Cancer companion.
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If you have a cancer diagnosis and would like to lodge a claim, contact your Adviser or call our claims team on 0800 88 22 88 or email at claims@fidelitylife.co.nz.
- We’ll send you an online enrolment form to complete. You will need to enter your Fidelity Life policy number when you register.
- Your name and contact information will be shared with Osara Health. Should you wish to access the Teladoc Teleadoc Health services, Osara Health will share your information with them.
- Osara Health will contact you, at a time you choose, to discuss Cancer companion in more detail. You decide what’s right for you and where you want to start.
If you are supporting a loved one through a cancer diagnosis, or have a cancer diagnosis but are unable to claim against your inforce life, trauma or income protection policy with Fidelity Life, you should still speak to your Adviser as you may still be able to access Cancer companion, or Cancer Caregivers.
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Osara Health and Teladoc Health are experts in the fields of digital oncology and telehealth. They’re a trusted pair of hands helping us deliver this to you, helping to empower your cancer journey.
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Osara Health will hold your information, in line with their privacy policy. You’ll be asked to read and agree to their privacy policy as part of the enrolment process. Should you wish to access the Teladoc Health services, Osara Health will share your information with them.
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Cancer companion gives you the choice to select up to 3 support options: Cancer Coach, Second Medical Opinion and Mental Health Support. Once you’ve enrolled, Osara Health will call you and explain each part in more detail. You decide which parts are right for you.
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Cancer Caregivers is another service offered by Osara Health to provide you with support if you’re supporting someone else going through a cancer journey. Click here to find out more.