Page Specific FAQs

Share Price History

  • 2018

    Trade Date Number of Shares Price per share
    02.07.2018 104 $130.00
    05.03.2018 527 $130.00
    05.03.2018 100 $130.00
    05.03.2018 100 $130.00
    09.01.2018 2,180 $130.00
    05.01.2018 2,794 $130.00
    05.01.2018 79,718 (57 parcels) $130.00
    05.01.2018 130,434 $115.00
    05.01.2018 652,173 (new issue) $115.00
  • 2017

    Trade Date Number of Shares Price per share
      (no shares traded)  
  • 2016

    Trade Date Number of Shares Price per share
    18.10.2016 20 $150.00
    14.10.2016 150 $150.00 
    11.10.2016  66  $150.00 
    11.10.2016  150  $150.00 
    26.09.2016  140  $150.00 
    06.09.2016  1,000  $150.00 
    06.09.2016  666  $150.00 
    22.06.2016 660  $150.00 
    05.04.2016 360 $149.00
    04.04.2016 100 $150.00
    04.04.2016 100 $150.00
    04.04.2016 70 $149.00
    04.04.2016 70 $149.00
    04.04.2016  50  $150.00 
    04.04.2016 40 $150.00
    04.04.2016 40 $150.00
    04.04.2016 65 $150.00
    01.04.2016 40 $149.00
    31.03.2016 1,500 $149.00
    01.02.2016 200 $149.00
    26.01.2016 900 $149.00
    20.01.2016 3,000 $149.00
    20.01.2016 50 $149.00
  • 2015

    Trade Date Number of Shares Price per share
    15.12.2015 440 $150.00
    25.11.2015 35 $151.00 
    23.11.2015  35 $151.00 
    06.03.2015  1,000 $150.00 
    04.03.2015  60 $150.00 
  • 2014

    Trade Date Number of Shares Price per share
    11.12.2014 200 $148.50
    05.12.2014 17,000 $150.00 
    28.11.2014 500 $150.00 
    27.11.2014 1,000  $150.00 
    25.11.2014 500  $152.00 
    25.11.2014 100 $150.00 
    25.11.2014 150 $150.00 
    25.11.2014 500 $150.00 
    25.11.2014 50 $150.00
    25.11.2014 100 $145.00
    18.11.2014  400 $150.00
    18.11.2014 30  $150.00
    17.11.2014 3,000  $150.00
    17.11.2014 50  $150.00
    03.11.2014 150  $150.00
    31.10.2014 100  $150.00
    30.10.2014 1,000  $150.00
    26.06.2014 200  $129.60
    24.06.2014 125  $125.00
    24.04.2014 450  $125.00
    22.04.2014 100  $125.00
    16.04.2014 50  $125.00
    16.04.2014 450  $125.00
    15.04.2014 500 $125.00
    15.04.2014 1,000 $125.00
    15.04.2014 304 $125.00
    15.04.2014 50 $125.00
  • 2013

    Trade Date Number of Shares Price per share
    31.12.2013 185 $125.00
      (new issue)  
    23.10.2013 1,578  $120.00 
    10.10.2013  800  $120.00 
    10.10.2013 1,000  $120.00 
  • 2012

    Trade Date Number of Shares Price per share
    23.08.2012 1,648 $95.00
    16.05.2012 900 $95.00 
    30.04.2012 400  $95.00 
    12.04.2012 159  $95.00
    01.03.2012 50  $95.00
    03.02.2012 2,000  $91.00
    07.01.2012 10,730  $91.00 
  • 2011

    Trade Date Number of Shares Price per share
    21.12.2011  150  $95.00
    29.11.2011 150   $95.00
    25.11.2011 110   $90.00
    10.11.2011 500   $90.33
      (new issue)   
    22.08.2011  200   $95.00
    16.08.2011 3,294   $95.00
    15.07.2011 417   $95.00
    12.07.2011 3,790   $95.00
    12.07.2011 1,052   $95.00
    23.05.2011 900   $95.00
    21.05.2011 2,750   $95.00
    09.05.2011 250   $95.00
    08.05.2011 730   $95.00
    26.04.2011 185   $95.00
    20.04.2011 100   $95.00
    28.02.2011 250   $95.00
    28.02.2011 250   $95.00
    28.02.2011 100   $90.00
    28.02.2011 50  $90.00
  • 2010

    Trade Date Number of Shares Price per share
    30.11.2010  600 $93.17
    05.11.2010 500  $82.00 
    25.08.2010 500  $76.50 
    01.06.2010 200  $80.00 
    24.03.2010 2,000  $76.95 
    23.03.2010 1,300  $77.00 
    21.02.2010 100  $70.00 
    21.01.2010 200  $76.95 
  • 2009

    Trade Date Number of Shares Price per share
    30.11.2009 300 $76.95
    30.11.2009 200 $76.00
    21.05.2009 246  $70.00
    30.04.2009 500  $70.00
    27.04.2009 300  $70.00
    21.04.2009 500  $70.00
    31.03.2009 4,000 $70.00
    26.03.2009 1,000  $70.00
    23.03.2009 560 $70.00
    23.03.2009 560 $70.00
    23.03.2009 560 $70.00
  • 2008

    Trade Date Number of Shares Price per share
    30.11.2008 111 $71.75
    26.08.2008 500 $88.00 
    01.08.2008 1,415  $88.00 
    22.05.2008 110  $90.00 
    16.05.2008 2,500 $90.00 
    16.05.2008 2,263  $87.00 
    16.05.2008 200  $90.00 
    16.05.2008 84  $87.00 
    03.05.2008 1,000 $87.00
    09.04.2008 4,000 $90.00
    11.03.2008 891 $87.00
    11.03.2008 1,231 $87.00
    23.01.2008 500 $84.50
    22.01.2008 10,000  $90.00 
    11.01.2008 587 $85.00
  • 2007

    Trade Date Number of Shares Price per share
    22.12.2007  560 $84.50 
    14.12.2007 2,000  $88.52 
    10.12.2007 49  $84.50 
    15.08.2007 1,300  $82.00 
    31.07.2007 784  $82.00 
    08.06.2007 3,000  $80.00 
    24.05.2007 1,000  $77.00 
    22.05.2007 500  $75.00 
    07.05.2007 620  $72.00 
    02.05.2007 300  $72.00 
    02.05.2007 500  $72.00 
    13.04.2007 1,182  $72.00 
    02.04.2007 1,000  $72.00 
    28.02.2007  115,111  $72.00 
      (new issue)  

Conference 2018

  • Do I get airport transfers?

    Yes, airport transfers will be provided for group flights arriving on the 18th and 19th of April and departing on the 21st of April only. GO C&I will book the necessary transfers to meet your flight schedule. Any flights outside of these dates, transfers are at your own cost.

  • Where can I park?

    Parking is available at the Wilson carpark located next door to Pullman Hotel Auckland. Exit tickets will be issued from the conference desk. Parking is very limited and as we are unable to pre-book availability is on a first in best dressed basis. Further information will be sent to delegates who are driving.

    If you live in Auckland, we suggest looking at an alternative arrangement such as public transport, taxi, Uber or being dropped off.

  • Can I claim mileage?

    Mileage will not be reimbursed.

  • What type of guest room will I get at the hotel?

    Accommodation will be requested to the hotel on single, double or twin basis as per your registration.  However, this is subject to the hotel availability.

  • Can my partner attend the conference?

    Please note this is an adviser only conference. If your partner is planning to join you in Auckland they are welcome to attend the Friday night celebration finale dinner. This needed to be included at the time of your registration.

    All other costs including travel relating to your partner are at your own cost.

  • How many CPD credits do I get for this conference?

    This conference program is designed to assist you in your assessment of the relevance of the conference content as it applies to your professional development plan. Conference content details will be provided in the conference handbook available at registration.

  • What should I wear during the business sessions?

    Smart casual attire

  • What should I wear during the evening functions?

    Welcome function – smart casual

    Celebration finale dinner - cocktail

Follow up and feedback

  • What is it that insurance companies don’t get about your business?

    • We have choice
    • Client relationship sits with adviser
    • Clients don’t care who the insurer is
    • Don’t understand the level of care / servicing from most advisers
    • Mix of larger adviser books of new business and servicing
    • No issues with my providers
    • Young / gender mix
    • Succession planning and support
    • Breaking down boundaries to enter IFA careers
    • Training development, simplification of business model

     

    Fidelity Life comments:

    We recognise that you have a choice of providers and we continually strive to provide excellent service and support your business and your customers.

    We know that ‘communication’ is the key to gaining a better understanding of what’s important in building an effective partnership together. On that basis, we are reviewing how we more effectively engage with you and provide opportunities to contribute to the things we are working on e.g. product enhancements.

  • What is it that advisers don’t get about insurance companies?

    • Part played by / influence of reinsurers
    • Capital requirements
    • Mix between price & product
    • Profitability
    • Long term affordability
    • Competitiveness of new business VS ongoing premium
    • Don’t understand you have to make a profit
    • Business Partnership
    • Claims paying ability - A/B ratings “are they safe?”
    • Reinsurance challenges
    • Product development cycle + inputs / time to market
    • How do we disrupt rating house game!
    • Simplification vs complexity
    • Are we going back to the future?

     

    Fidelity Life comments:

    Based on your feedback, we need to provide more information, more frequently, about how our business operates and the pressure points that we encounter at different times.  Hopefully this will provide you with a bit more context as to why things happen and certain decisions are made. We will factor this into our plans for engaging you as noted in Question 1 above.

  • Fast forward 5 years… What does recognition look like?

    • Quarterly incentives
    • Leader board for individual advisers
    • New Adviser Incentive
    • Status Quo
    • Volume
    • Age of Book
    • Persistency
      • Retention
      • Loyalty
    • Commission
      • Upfront VS Renewal
    • Remuneration
    • Soft Incentives
      • Training
    • PD
      • New Advisers
      • Retention
      • All Advisers

     

    Fidelity Life comments:

    Recognition is always a challenge to get right for everyone. Based on your feedback we are developing a new recognition programme appropriate for the new environment.

  • Fast Forward 5 years... What does the customer experience look like?

    • Technology
      • Facetime
      • Skype
      • Google Apps
      • Online
      • Tele-underwriting (Asteron)
    • Client Recognition
      • Loyalty Benefits
    • Educate
      • Industry/Govt
      • Claims Experience “Good News”
    • Instant
      • “Want Now” (SPEED)
    • Convenience
    • On-Time
    • Welcome call from provider to customer once on board together with supporting adviser
    • Personalising collateral to client from company
    • Electronic communication from both providers and advisers, but also the old way

     

    Fidelity Life comments:

    We want to ensure the experience we provide to you and your customers meets changing expectations, particularly with technology evolving so fast.

    We understand that advisers will face similar challenges in the way you operate in the future, so we will be bringing together an Adviser Technology Forum. The forum will bring together advisers, Fidelity Life and experts in the digital space to workshop how we move forward together.

  • Fast forward 5 years... What does the adviser experience look like?

    • Reporting
    • Product / Options
    • Cost / Time
    • Information
      • CRMs
      • Client data
    • Compliance
    • Risk
    • Higher relationship driven
    • Not a number

     

    Fidelity Life comments:

    As we discussed in the session, we have invested in additional resourcing to boost support to advisers and to our team.

    We have also created a new business analyst role within my Distribution team. This provides an opportunity to  understand and utilise the data we have to provide you with better information and insights.

    Our new Chief Technology Officer, Dan Wilkinson, is also exploring various options to ensure Fidelity Life is easier to do business with.

    Product development has been a big focus for the first half of this year and we look forward to launching a range of more than 40 enhancements in May.

  • Imagine your ideal partnership with an insurance company. What would that look like?

    • Product
    • Service
    • Commission
    • The relationship is with the adviser not the end customer
    • Seeing advisers as an asset to them
    • Energy into product design
    • Entrusted well enough to keep referring business
    • Sustainable and consistent
    • Product management outcomes from product
      • Claims services
      • Paying legitimate claims
      • Attitude to claims
    • How can we meet this daily?
    • Promote and drive the connection between the adviser and the customer
    • Any changes like M & A mutually beneficial for all and advisers considered
    • Knowledge sharing
      • QFE
      • X Plan (Systems)
    • Access to specialists
    • Resources
      • MKTG
      • Recruitment
    • Better leverage knowledge of advisers in product development
    • Respect for product ratings/competitive pricing
    • Recognise that a weak product line will cost Fidelity full opportunity

     

    Fidelity Life comments:

    As discussed in previous comments, we continue to resource our service delivery to our advisers and customers.

    The platform for growth has been set and you will start to see movement in many of the areas listed above over the coming year. It has been important to us to set the ground work for change, and now feel that we are in a good place to move forward.

  • What do we need to do collectively to protect more Kiwis?

    • Affordable product / service to reach more Kiwis
      • Relevant to Kiwi needs
    • More advisers to talk to more people
    • Do best we can with all clients / customers whether C or D clients, they may become your / our As & Bs
    • Knowledge – education
      • About how insurance works
    • De-mystify ACC role
    • Better options for insuring kids (future insurability)
    • Better promotion of Group Life including field support
    • Marketing what we do

     

    Fidelity Life comments:

    We can collectively do more to improve the education of the public and to immerse ourselves in the community. We can start to break down the barriers and myths about insurance and improve financial literacy through our education system and local communities.

    We will continue to be part of the conversation in sponsorships and events and the promotion of the industry/profession in any forum we are a part of.

    Feel free to talk to us about specific initiatives.

6 Key upgrades

  • Our heart attack definition

    We’ve upgraded our wording to align with the language customers will hear from their cardiologist. This means it’s easier for advisers and their customers to know if they’re covered.

    We’ve also replicated the upgraded heart attack definition across covers to remove any confusion and improve consistency.

  • Our cancer definition

    We’ve upgraded our wording so that it’s clear which cancers are covered. This includes extending the definition to include melanomas from 1mm in size, and the addition of a new full payment definition for carcinoma in situ.

    We’ve also made it easier to understand when and how customers will be paid in the event of a claim. This includes splitting partial cancer payments into separate definitions and aligning the payments.

  • Our pre-disability income treatment wording

    Our pre-disability income treatment for Indemnity Income Protection is unique in the market – and we’ve upgraded the wording so it’s easier for advisers and their customers to understand.

  • Our Trauma Multi wording

    We’ve clarified our Trauma Multi wording to make it clear that we’ll allow multiple claims for the same trauma condition where it is unrelated to the original claim.

  • Our Special Events Benefit

    We’ve upgraded our Special Events Benefit by applying the same events to all lump sum covers, making it easier for customers to access.

    We’ve also removed the one month notification requirement and extended the exercising period to include the policy anniversary. This reduces admin and means advisers can consider Special Events as part of their annual customer reviews.

  • New Terminal Illness Partial Benefit

    Recognising that some conditions are considered terminal, yet still have a life expectancy of greater than 12 months, we have added a new Terminal Illness Partial Benefit.

    This allows for a partial payment to help affected customers enjoy a better quality of life than they might have otherwise expected.

  • When do the upgrades come into effect?

    The upgrades go live from 28 May 2018.

  • Do the upgrades apply across the board - are there passbacks?

    Upgrades apply to new Platinum Plus, Platinum Plus Level Term and Mortgage Protector policies issued from 28 May 2018, and to existing Platinum Plus, Platinum Plus Level Term, Mortgage Protector, Lumley and Protection Plan policies sold on or after 1 April 2001, provided the customer was not suffering from a pre-existing condition from 28 May 2018. 

  • When will the ratings houses reflect the enhancements?

    We have provided policy documents to all ratings houses.  The rating houses want to be up to date, therefore it is in their best interest to get the upgrades loaded as soon as possible after we go live on 28 May. 

    We have provisional ratings based on our discussions with them which give us comfort on where the ratings are likely to go.  Our expectation is that on aggregate we will be placed second. The biggest callout will be for our Trauma product where we expect to see a marked improvement in our rating.

  • Will there be price increases as a result of the upgrades?

    Changes in price are due to a number of factors including but not limited to: more customers than expected making claims; forecast cost of claims; and increases in operational costs.  These costs all flow through to the underlying premiums. Our analysis has shown that 80% of new business quotes will see an increase of less than $5.00. Any price changes will come into effect from 1 July 2018.

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