Make a claim

We want to pay your claim

We’re really proud that since we were founded in 1973 we’ve paid more than $1 billion in claims to our customers.

If you’re thinking about making a claim we understand you and your family may be going through a difficult time.

Working closely with your adviser, our highly trained team will listen to you and treat you with dignity and respect as we support you through your claim.

How the process works

Our goal is to make a decision about your claim as quickly as possible. Here’s how it works in four easy steps:

  • Step 1. Start your claim

  • Step 2. Info collection

  • Step 3. Assessment

  • Step 4. Decision and payment

Start your claim now

Your adviser can start your claim or let us know yourself via one of the following options:

We’ll be in touch to let you and your adviser know what the next steps are, including the information we need to assess your claim.