How can we help you today?

General enquiries

Sorry, we’re experiencing intermittent issues with our phones and you may have trouble reaching us. Please try +64 9 373 4914 or feel free to email us on


Our office hours are 8am - 5pm, Monday – Friday.

We’re closed on public holidays.

Existing and new customers: 

0800 88 22 88

Fax 09 308 9953

Life 360 and Business 360 customers:

0800 754 754

If you’re phoning from outside New Zealand:

+64 9 373 4914

Contact us online:


Financial advisers:

If you’re a financial adviser please visit Adviser Hub for the best contact details.

Update your contact details

Use this form to tell us about any changes.

Make a claim

You can start the claim process using this form.

Request a financial adviser

Use this form to request a financial adviser.


If you'd like to make a complaint please visit our complaints page for details on what to do next.


We love feedback – it helps us continually lift our game and meet your expectations. Whether it’s something good, bad or in between please complete our feedback form.

Auckland (Head Office)

Physical address

Fidelity House, 81 Carlton Gore Road, Newmarket, Auckland, 1023

Postal address

PO Box 37-275, Parnell, Auckland, 1151


Media contact

Contact: Hamish Anderson, Head of Corporate Affairs


Phone: 09 300 8938

Mobile: 027 451 3436