all you need to know
Here at Fidelity Life we’re all about protecting your way of life.
Our aim is to ensure your cover and our service levels aren't impacted due to the global coronavirus (Covid-19) pandemic.
Check back here regularly for updates on our response and any impacts on you and your policy.
Are you covered for COVID-19?
None of our current policies have an exclusion for Covid-19. This means as an existing customer your coverage isn’t impacted by Covid-19.
Here’s some general information for each main cover type:
Provided you meet the terms and conditions of your policy, you’ll be able to make a claim.
Trauma / Trauma Multi Cover
While Covid-19 isn’t listed as a specified condition, some policies may provide cover if you have ongoing complications resulting from Covid-19. If, as a result of Covid-19, you meet the terms and conditions of your policy you’ll be able to claim.
Income Protection Cover
You’ll only be able to claim if you’re medically certified as unfit to work, for example if you’ve contracted Covid-19 and are not well enough to work, and otherwise meet the terms and conditions of your policy.
You won’t be able to claim if you’re put in quarantine, for example, or unable to attend your place of work, or can’t work because you’re looking after someone else who has contracted Covid-19.
Total and Permanent Disability Cover
The definition of ‘totally disabled’ will be specific to the type of TPD cover you have but can include: unable to ever do your own occupation, or any occupation; or unable to complete activities of daily living.
In general, if as a result of Covid-19 you meet the TPD definition and the terms and conditions of your policy, you’ll be able to claim.
Concerned about paying your premiums?
If you’re facing financial hardship - don’t worry, you have options to help keep your policy in place while you get back on your feet. You should talk though your options with your adviser to understand what’s best for you.
- Your premium payments will be deferred for 90 days.
- Your cover remains in place during this time.
- Prior to the end of the 90 day period we’ll get in touch about paying off your deferred premiums in full or over 12 months (in addition to your regular premiums), or other options such as temporary hold.
Available for all Fidelity Life policies except:
- Tower Funeral Plan / Funeral Cover.
- Investment policies e.g. Gold Medal Plan.
- Some older income protection policies with premium payback option.
Talk though your options with your adviser to understand what’s best for you.
Built-in hardship provisions
As an alternative to premium deferral (explained above), your cover may include built-in provisions to support you if you’re dealing with hardship:
- Premium holiday option – up to 12 months on select Life, Survivor’s Income and TPD covers
- Leave without pay option - up to 12 months on select Income Protection and Monthly Mortgage Repayment covers
It’s important to talk to your adviser and check your policy wording as these options stop cover for the period that you’re not paying premiums.
There may be other things we can do to help you. It’s important to talk to your adviser in the first instance to understand what options are best for you.
We’re here if you need us
To discuss your options, or if you have any questions or concerns about paying your premiums or keeping your policy in place, please don’t hesitate to contact your adviser or our team on 0800 203 750 or firstname.lastname@example.org - we’re here to help.
I’m currently receiving an income protection claim benefit – how will I be affected?
During lockdown we conducted all medical and provider consultations via tele-health. The quality of medical reports remained high, and customer feedback was overwhelmingly positive.
So we’ve decided to continue with tele-health moving forwards, unless its deemed clinically inadvisable by the assessing clinician.
We accept some clinicians don’t have tele-health capability and / or prefer to only undertake face-to-face assessments. In these instances we’ll do our best to limit your travel requirements.
If you have any concerns please phone your case manager. They’ll be happy to discuss other options to ensure we meet your needs.
Covid-19 is having a global impact on countries, economies, companies and individuals.
A large portion of the world is effectively closed. Governments have imposed border restrictions or even closed borders completely, shut down towns and cities and banned gatherings of large numbers of people.
Many businesses have closed temporarily or will be directly affected by the closure of international borders e.g. cafes, restaurants, tourism operators and airlines to name a few.
This will likely lead to a global economic recession, the depth and length of which is unknown at this stage. Markets do not like uncertainty and so this has seen a very sharp correction in asset values.
Central banks and Governments are taking steps to provide stimulus through cuts to central bank cash rates and economic packages to support their own domestic economies.
However, with no definitive timeline until a resolution to the situation markets will continue to remain volatile as will the value of your policy.
We understand that this may cause some uncertainty and recommend you speak with your adviser for more information and advice about your policy.
Applications for redundancy cover no longer being accepted
It’s become clear the impact of Covid-19 on the economy will be significant. In our view this is likely to lead to an increase in redundancy-related claims.
Therefore we won’t be accepting any new applications for redundancy cover under our Mortgage Protector suite effective from 18 March 2020. This also applies to applications to add redundancy cover to existing policies.
Existing customers with redundancy cover are unaffected.
Other new applications or adding cover to an existing policy
We pride ourselves on our robust underwriting process and to date we haven’t put any broad, mandatory exclusions in place. However in order to prudently manage our risks in relation to Covid-19 we’re making some small changes.
- Due to the government’s advice that New Zealanders don’t travel overseas at this time, new applications for customers who have any overseas travel planned will require greater underwriting consideration. We’ll consider each case individually and may choose to place an endorsement on your policy, or postpone cover until the travel has taken place (and any required self-isolation has finished).
- On a case by case basis we may also ask a few more questions than usual, including about occupation, industry and medical conditions.
We’ll continue to monitor the situation closely in partnership with our reinsurers – and we’ll let you know about future changes as they happen.
More info about coronavirus
The government’s Unite Against Covid-19 website provides important information about the four alert levels and what they mean, as well as support available to businesses, families and individuals. Click here.
The Ministry of Health website is the place to go for important information, including the latest updates on hygiene, public gatherings or events, and travel and self-isolation guidelines. Click here.
If you can’t find the general info you’re looking for on this page then please email your question to email@example.com and we’ll take it into account as we add more content to this page over time.
We’ve put plans in place to ensure our usual high standards of customer service continue, even if the situation worsens. If you have any questions at all about your policy please get in touch with your adviser or contact us on 0800 203 750 or firstname.lastname@example.org – we’re here to help.
Keeping you up to date
If you’d like to be kept up to date on the latest Covid-19 developments, as well as other Fidelity Life news, please complete the following form.