all you need to know
Here at Fidelity Life we’re all about protecting your way of life.
Our aim is to ensure your cover and our service levels aren't impacted due to the global coronavirus (Covid-19) pandemic.
We’re following the current official advice from the Ministry of Health: there’s a heightened risk the disease is not contained, and New Zealand’s moving to Level 4 alert status.
We’ve reviewed our business continuity plans, and work continues to ensure our people are safe and we keep our business operating. Our teams are now working from home and observing social distancing and self-isolation protocols.
It’s a fast-evolving situation and things can change quickly. Check back here regularly for updates on our response and any impacts on you and your policy.
Are you covered for coronavirus?
None of our current policies have an exclusion for Covid-19. This means as an existing customer your coverage isn’t impacted by Covid-19.
Here’s some general information for each main cover type:
Provided you meet the terms and conditions of your policy, you’ll be able to make a claim.
Trauma / Trauma Multi Cover
While Covid-19 isn’t listed as a specified condition, some policies may provide cover if you have ongoing complications resulting from Covid-19. If, as a result of Covid-19, you meet the terms and conditions of your policy you’ll be able to claim.
Income Protection Cover
You’ll only be able to claim if you’re medically certified as unfit to work, for example if you’ve contracted Covid-19 and are not well enough to work, and otherwise meet the terms and conditions of your policy.
You won’t be able to claim if you’re put in quarantine, for example, or unable to attend your place of work, or can’t work because you’re looking after someone else who has contracted Covid-19.
Total and Permanent Disability Cover
The definition of ‘totally disabled’ will be specific to the type of TPD cover you have but can include: unable to ever do your own occupation, or any occupation; or unable to complete activities of daily living.
In general, if as a result of Covid-19 you meet the TPD definition and the terms and conditions of your policy, you’ll be able to claim.
If you need help understanding the terms and conditions of your policy please get in touch with your adviser or contact us on 0800 203 750 or firstname.lastname@example.org – we’re here to help.
I’m currently receiving an income protection claim benefit – how will I be affected?
We appreciate you may not be comfortable visiting your GP at this time - GP services are already under pressure and that’s only likely to increase. So for existing customers on claim, we’re suspending the formal medical certification for three months from 18 March 2020.
Instead, we’ll use our in-house Chief Medical Officer and rehabilitation managers to oversee this process, and will email you an adapted Continuing Claim Form to complete and return. For those without email we’ll phone you with the specific questions.
If you’re not comfortable attending an assessment or appointment with a provider we refer you to, please give your case manager a call. We’ll be happy to discuss other options to ensure we meet your needs.
Covid-19 is having a global impact on countries, economies, companies and individuals.
A large portion of the world is effectively closed. Governments have imposed border restrictions or even closed borders completely, shut down towns and cities and banned gatherings of large numbers of people.
Many businesses have closed temporarily or will be directly affected by the closure of international borders e.g. cafes, restaurants, tourism operators and airlines to name a few.
This will likely lead to a global economic recession, the depth and length of which is unknown at this stage. Markets do not like uncertainty and so this has seen a very sharp correction in asset values.
Central banks and Governments are taking steps to provide stimulus through cuts to central bank cash rates and economic packages to support their own domestic economies.
However, with no definitive timeline until a resolution to the situation markets will continue to remain volatile as will the value of your policy.
We understand that this may cause some uncertainty and recommend you speak with your adviser for more information and advice about your policy.
Applications for redundancy cover no longer being accepted
It’s become clear the impact of Covid-19 on the economy will be significant. In our view this is likely to lead to an increase in redundancy-related claims.
Therefore we won’t be accepting any new applications for redundancy cover under our Mortgage Protector suite effective from 18 March 2020. This also applies to applications to add redundancy cover to existing policies.
Existing customers with redundancy cover are unaffected.
Other new applications or adding cover to an existing policy
We pride ourselves on our robust underwriting process and to date we haven’t put any broad, mandatory exclusions in place. However in order to prudently manage our risks in relation to Covid-19 we’re making some small changes.
- Due to the recently introduced travel restrictions, new applications for customers who have any overseas travel planned will require greater underwriting consideration. We’ll consider each case individually and may choose to place an endorsement on your policy, or postpone cover until the travel has taken place (and any required self-isolation has finished).
- Starting from 18 March 2020 we’ll be asking customers to complete a Covid-19 supplementary questionnaire. The questionnaire needs to be returned along with your application forms, or we can complete it with you over the phone.
- On a case by case basis we may also ask a few more questions than usual, including about occupation, industry and medical conditions.
We’ll continue to monitor the situation closely in partnership with our reinsurers – and we’ll let you know about future changes as they happen.
Concerned about paying premiums?
Some of our policies offer options which can help if you’re experiencing hardship - check your policy wording. We may be able to help if the impact of Covid-19 means you’ll have trouble paying your usual premiums. Please get in touch with your adviser or contact us on 0800 203 750 or email@example.com – we’re here to help.
Planning to visit our offices?
Now New Zealand’s at Level 4 alert status we’ve closed our offices and our teams are working from home.
We can take care of most things remotely, so please get in touch with your adviser or contact us on 0800 88 22 88 or firstname.lastname@example.org - we’re here to help.
More info about coronavirus
The Ministry of Health website is the place to go for important information, including the latest updates on hygiene, public gatherings or events, and travel and self-isolation guidelines. Click here.
If you can’t find the general info you’re looking for on this page then please email your question to email@example.com and we’ll take it into account as we add more content to this page over time.
We’ve put plans in place to ensure our usual high standards of customer service continue, even if the situation worsens. If you have any questions at all about your policy please get in touch with your adviser or contact us on 0800 203 750 or firstname.lastname@example.org – we’re here to help.
Keeping you up to date
If you’d like to be kept up to date on the latest Covid-19 developments, as well as other Fidelity Life news, please complete the following form.