COVID-19

all you need to know

Here at Fidelity Life we’re all about protecting your way of life.

Our aim is to ensure your cover and our service levels aren't impacted due to the global coronavirus (Covid-19) pandemic.

Check back here regularly for updates on our response and any impacts on you and your policy.

If you have any questions at all about your policy please get in touch with your adviser or contact us on 0800 203 750 or assistance@fidelitylife.co.nz – we’re here to help.

Are you covered for COVID-19?

None of our current policies have an exclusion for Covid-19. This means as an existing customer your coverage isn’t impacted by Covid-19.

Here’s some general information for each main cover type:

Life Cover

Provided you meet the terms and conditions of your policy, you’ll be able to make a claim.

Trauma / Trauma Multi Cover

While Covid-19 isn’t listed as a specified condition, some policies may provide cover if you have ongoing complications resulting from Covid-19. If, as a result of Covid-19, you meet the  terms and conditions of your policy you’ll be able to claim.

Income Protection Cover

You’ll only be able to claim if you’re medically certified as unfit to work, for example if you’ve contracted Covid-19 and are not well enough to work, and otherwise meet the terms and conditions of your policy.

You won’t be able to claim if you’re put in quarantine, for example, or unable to attend your place of work, or can’t work because you’re looking after someone else who has contracted Covid-19.

Total and Permanent Disability Cover

The definition of ‘totally disabled’ will be specific to the type of TPD cover you have but can include: unable to ever do your own occupation, or any occupation; or unable to complete activities of daily living.

In general, if as a result of Covid-19 you meet the TPD definition and the terms and conditions of your policy, you’ll be able to claim.

If you need help understanding the terms and conditions of your policy please get in touch with your adviser or contact us on 0800 203 750 or assistance@fidelitylife.co.nz – we’re here to help.

Concerned about paying your premiums?

If you’re facing financial hardship - don’t worry, you have options to help keep your policy in place while you get back on your feet. You should talk though your options with your adviser to understand what’s best for you.

Premium deferral

Key points:

  • Your premium payments will be deferred for 90 days.
  • Your cover remains in place during this time.
  • Prior to the end of the 90 day period we’ll get in touch about paying off your deferred premiums in full or over 12 months (in addition to your regular premiums), or other options such as temporary hold.

Available for all Fidelity Life policies except:

  • Tower Funeral Plan / Funeral Cover.
  • Investment policies e.g. Gold Medal Plan.
  • Some older income protection policies with premium payback option.

Next steps:

Talk though your options with your adviser to understand what’s best for you.

For more information please contact your adviser or our team on 0800 203 750 or assistance@fidelitylife.co.nz - we’re here to help. Some terms and conditions apply.

Built-in hardship provisions

As an alternative to premium deferral (explained above), your cover may include built-in provisions to support you if you’re dealing with hardship:

  • Premium holiday option – up to 12 months on select Life, Survivor’s Income and TPD covers
  • Leave without pay option - up to 12 months on select Income Protection and Monthly Mortgage Repayment covers

It’s important to talk to your adviser and check your policy wording as these options stop cover for the period that you’re not paying premiums.

Other options

There may be other things we can do to help you. It’s important to talk to your adviser in the first instance to understand what options are best for you.

We’re here if you need us

To discuss your options, or if you have any questions or concerns about paying your premiums or keeping your policy in place, please don’t hesitate to contact your adviser or our team on 0800 203 750 or assistance@fidelitylife.co.nz - we’re here to help.

Other updates

  • I’m currently receiving an income protection claim benefit – how will I be affected?

  • Investment-linked policies

  • Applications for redundancy cover no longer being accepted

  • Other new applications or adding cover to an existing policy

  • More info about coronavirus

More questions?

If you can’t find the general info you’re looking for on this page then please email your question to assistance@fidelitylife.co.nz and we’ll take it into account as we add more content to this page over time.

We’ve put plans in place to ensure our usual high standards of customer service continue, even if the situation worsens. If you have any questions at all about your policy please get in touch with your adviser or contact us on 0800 203 750 or assistance@fidelitylife.co.nz – we’re here to help.

 

Keeping you up to date

If you’d like to be kept up to date on the latest Covid-19 developments, as well as other Fidelity Life news, please complete the following form.