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A Career at Fidelity Life

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Together, we’re empowered to be brave, do the right thing and make a difference.

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Career Opportunities at Fidelity Life

Customer and Adviser Payments Manager

New Role! New Career Move!

As the Customer and Adviser Payments Manager, you will lead the team and the processes associated with credit control, premium allocation, renewal and policy suspense and commission. You will focus on operational excellence initiatives to improve our customer and adviser experience.

About you

For this role, you will need the following skills and experience:

  • Proven leadership skills including mentoring and coaching teams. 
  • Expertise in operations and understanding of finances.
  • Experience working in an insurance company(preferred).
  • Demonstrated experience working in a call centre or customer centric environment in a leadership role. 
  • Ability to work confidentially with tact and discretion
  • Expertise in the ability to drive business strategic direction and deliver results. 

About us

This is a fantastic opportunity to join a Kiwi owned company. Along with a competitive salary and sales incentive; we offer life, trauma and Southern Cross health insurance. In addition, you will have 22 annual leave day, birthday and volunteer day leave and the chance to work with a driven national team. We offer a range of wellness benefits and social events for all our staff throughout the year.

Sound like you? Apply today with your cover letter and CV and join the Fidelity Life team.

Applications for this role close on 25 September 2019.

Apply here

HR Coordinator - Payroll - Full time

Join us as our new HR/Payroll Coordinator. Bring your HR and payroll skills together and join a growing team of HR and Recruitment professionals. Our team provides HR and Recruitment advice and development to our business leaders and employees across our offices in Auckland and Wellington.

ABOUT THE ROLE

Reporting to the Chief People Officer, the HR and Payroll Coordinator will have responsibility for our fortnightly payroll and provide general HR support, including answering employee queries, generating reports and employment documentation,  managing employee benefits, systems administration and record keeping. You'll also be involved with onboarding new employees into our business, coordinating training logistics and supporting members of the wider People and Culture team.

There is plenty of scope to take on other administrative tasks and make this role your own.

ABOUT YOU

For this role, you will need the following skills and experience:

  • Previous experience with payroll processing and systems
  • Understanding of holidays and other employment legislation impacting on payroll
  • Strong numerical skills with attention to detail and high levels of accuracy
  • Professional verbal and written communication skills.
  • Strong interpersonal skills and a client delivery focus.
  • Skilled in MS office including Word and Excel.
  • Savvy at learning new systems and processes.

Apply today! Applications close on 24 Sept 2019. 

Apply here

Business Analyst

Be our new Business Analyst and join our Business Enablement team.

We have a holistic approach to business process improvement that recognises one size does not fit all. You will focus on business improvements across process efficiency, cost reduction, risk reduction, improved customer experience and accelerated delivery. This is your opportunity to design and contribute to the develop and support of RPA and productivity solutions across Fidelity Life.

ABOUT THE ROLE

Some of the key activities that you will get involved in include:

  • Design and contribute to the development of RPA and productivity solutions in the business.
  • Deliver e2e business process improvement solutions and changes.
  • Be involved in testing and accelerated delivery and working with business stakeholders.
  • Coaching and providing direction on agile practices.
  • Leading communities of practice and providing direction/support on MS Power Platform, Dynamics365 and RPA Ui-Path.

ABOUT YOU

For this role, you will need the following skills and experience:

  • Bachelor’s degree in information technology or Computer Sciences or a tertiary qualification in computing.
  • 3 years’ experience or more in a BA role in a corporate environment with experience in system, integration and UAT testing. 
  • Knowledge of IT systems and processes including estimation and risk analysis.
  • Expertise in business analysis techniques, tools and testing.
  • Demonstrated ability to coach and motivate team members and business stakeholders.
  • Skilled in Ui-Path, Microsoft Power Platform (Power BI, PowerApps, Microsoft Flow) and Microsoft Dynamics 365.
  • Capability as a Scrum Master or Iteration Manager.

 

Sound like you? Apply today. 

Applications for this role close on 27 September 2019.

Apply here

HR Coordinator - Part time

Join us as our new HR/Payroll Coordinator on a part time basis. Bring your HR and payroll skills together and join a growing team of HR and Recruitment professionals. Our team provides HR and Recruitment advice and development to our business leaders and employees across our offices in Auckland and Wellington.

ABOUT THE ROLE

Reporting to the Chief People Officer, the HR and Payroll Coordinator will have responsibility for our fortnightly payroll and provide general HR support, including answering employee queries, generating reports and employment documentation,  managing employee benefits, systems administration and record keeping. You'll also be involved with onboarding new employees into our business, coordinating training logistics and supporting members of the wider People and Culture team.

ABOUT YOU

For this role, you will need the following skills and experience:

  • Previous experience with payroll processing and systems
  • Understanding of holidays and other employment legislation impacting on payroll
  • Strong numerical skills with attention to detail and high levels of accuracy
  • Professional verbal and written communication skills.
  • Strong interpersonal skills and a client delivery focus.
  • Skilled in MS office including Word and Excel.
  • Savvy at learning new systems and processes.

 

Apply today for this part time role.

Applications close on 24 Sept 2019.

Apply here

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