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A Career at Fidelity Life

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Together, we’re empowered to be brave, do the right thing and make a difference.

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Career Opportunities at Fidelity Life

Head of Group Insurance

Join us as the new Head of Group Insurance. In this end to end role, you will provide exceptional senior leadership to the Group Insurance team and lead the strategic development and implementation of the Group Insurance proposition. Reporting to the Chief Distribution Officer, you will be part of our Distribution leadership team with autonomy for you to shape the role and make it your own.

About the role

Some of your key responsibilities will include:

• Lead the review, development and implementation of a market-leading end-to-end Group Insurance proposition.
• Maintain strong relationships and alliances with distribution partners and external stakeholders in the Group Insurance market and detailed oversight of the competitive landscape.
• Recruit, train and develop a high performing Group Insurance team across all facets of the proposition ensuring a focus on team engagement and development.
• Lead the development of the Group Insurance operations platform and service offering ensuring best in market service delivery and compliance with internal and external governance requirements.
• Demonstrate and reflect Fidelity Lifes’ strategy and reflect our cultural values.

About You

In this role, you will need the following experience and skills:

• Proven expertise in the Life insurance industry particularly demonstrated capability in Group Insurance.
• A strong track record for developing and implementing Group Insurance propositions in the New Zealand market is preferred.
• Previous experience in a market facing operational role with a strong credibility for meeting and exceeding expectations.
• A Strategic thinker with the ability to bring an innovative and transformational approach to processes.
• A proven leader with the ability to grow teams.
• An exceptional client relationship manager who can grow and develop existing business relationships.
• Experience in the management of P&L including sales and operations

This role will be based in Auckland but require travel around New Zealand.

Applications for this role close Wednesday 31 January 2018

Apply here

New Business Administrator

In this exciting customer focused role, you will be responsible for input of new proposals and issuing approved policies. You will bring your exceptional problem solving skills, a high level of attention to detail and the ability to build strong relationships with all stakeholders across our business.

About you

For this exciting role, you will need the following skills and experience:

  • A minimum of 2 years administration experience
  • Insurance industry experience(preferred)
  • Proven experience working in a customer service environment with excellent verbal and written communication skills.
  • A positive and proactive approach to work and ability to take your own initiative.
  • Excellent attention to detail.
  • Sound workflow and organisational skills.
  • Ability to work effectively in a strong team environment.
  • Proficient in MS Office including Word and Excel.

Applications for this role close on Tuesday 23 January 2018.

Apply here

Underwriter

An exciting opportunity exists for a highly capable Underwriter to join our Auckland Underwriting team. You will be promoting our Fidelity's risk life insurance products and assisting with policy inquiries.

About the role

As a key member of our Underwriting Team, you will bring your knowledge, experience and expertise in underwriting to our growing team. You will also have the opportunity to manage the business of a number of key advisers, and provide recommendations about our products to both our advisers and their clients alike.

About you

For this exciting role, you will need the following skills and experience:

  • Proven underwriting expertise with strong experience in life, trauma and disability insurance.
  • Tertiary qualification(preferred)
  • Detailed understanding of the financial services sector
  • Strong process and analytical skills with a track record in continuous improvement
  • Proven interpersonal skills and ability to manage and resolve conflict
  • Professional verbal and written communication skills
  • Ability to Influence others and work in a strong team orientated environment

Applications for this role close on Tuesday 23 January 2018.

Apply here

Customer Service Officer

About the role

In this role, you will use your customer focus and you will provide our policy holders and financial advisors with advice and support regarding our policies and life and disability insurance cover. You will be part of a team that excels at delivering phone and email responses and celebrating wins at the same time.

About You

For this role, you will need the following skills and experience:
• At least 3 years of proven customer service skills including responding to client requests through email and phone calls.
• Previous experience working in a busy phone based customer service role.
• Knowledge of the insurance industry(preferred)
• Savvy at learning new systems and processes
• Skilled in numeracy and problem solving
• Attention to detail and accuracy
• Professional written and verbal communication skills
• Skilled in MS office including Word and Excel

Applications for this role close on Wednesday 31 January 2018.

Apply here