General questions

If you move or any of your other contact details change, please email Client Services with your name, policy number and new contact details.

Also, if you have stopped smoking for at least a year or changed to a less hazardous occupation, you may be able to save on your insurance premiums!  Speak to your adviser or give our client services department a call.

Your first point of call if you have a problem with your policy should be your adviser.  He or she may be able to resolve your complaint immediately or alternatively refer the complaint to us to ensure it is resolved promptly.

Alternatively, please contact our client services staff on 0800 88 22 88 option 6 and they will attend to your complaint.  If they are unable to help, you will be redirected to a member of our management team.  We are committed to providing the best service that we can to our clients and welcome any feedback on how we can do better.

If you would like to set up a Direct Debit please contact our client services staff on
0800 88 22 88 option 6 and they will send you the appropriate form for you to complete.